Replacement & Exchange: If you prefer a replacement or exchange for your order, we are happy to accommodate your request, subject to availability. The conditions for replacements and exchanges align with our return policy guidelines. Please note that the shipment of replacement items will be arranged once the initial return has been successfully picked up or delivered, especially in the case of gold items. We accept replacement requests up to a maximum of 7 days after delivery.
Refund Policy: Once we receive the returned product at our warehouse, we will promptly initiate the refund process. Your satisfaction is our priority, and we strive to ensure a seamless experience for our customers. we will process the refund in max 5-7 days.
Replacement Process: Initiating a replacement request with us is simple and hassle-free. You have two convenient options: you can either submit a replacement request through our website or app, or you can contact our dedicated Customer Support team for personalized assistance. Once your replacement request is registered, we kindly request your cooperation for the reverse pick-up process. Please ensure you are available during the scheduled pick-up time and promptly respond to any communication from our delivery partner. It's important to note that if you're unavailable or unable to answer their calls, the delivery partner may cancel the reverse pick-up at their discretion. In such cases, you'll need to initiate the replacement process again, and this may extend the overall timeline for your replacement. At every step, we're committed to ensuring a seamless and satisfactory replacement experience for you.
Return Policy: At Tarakesh, we specialize in crafting religious silver jewellery, some of which incorporate sacred Rudraksha beads. Each piece carries profound significance, reflecting the deep faith of our customers. Due to the spiritual importance attached to every product, we do not accept returns or issue refunds. We believe in upholding the sanctity and reverence of our creations, honoring the profound connection they hold for our patrons. Thank you for your understanding and trust in Tarakesh.
Please note that while we strive to provide reverse pick-up services for most locations, there might be rare instances where certain pin codes are only eligible for forward pick-up and not reverse pick-up. In such cases, we may request you to return the product using an alternate courier service, such as India Post, and we will reimburse you for reasonable shipping costs incurred (up to Rs 70) for processing such returns. If the shipping charges exceed Rs. 70, any additional charges, including return shipping, duties, taxes, fees, etc., will be adjusted against the refund amount. For non-serviceable pin codes, it is the customer's responsibility to return the jewelry to our warehouse, and a shipping charge of Rs. 70 will be included with the refund. please note In rare cases,